Your Privacy Matters at jayu9

1. Data We Collect

When you interact with jayu9 — whether by registering an account, making a deposit, placing a bet, or contacting support — we collect certain categories of personal information. The specific data collected depends on the nature of your interaction with the platform. This section describes each category clearly.

1.1 Registration & Identity Data

When you create a jayu9 account, we collect the information you provide during the registration process. This includes:

• Your full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify that you are aged 18 or above)
• Residential address within Bangladesh (district, city, and postcode)
• Email address
• Bangladesh mobile phone number
• Username and encrypted password

1.2 Identity Verification Documents

In order to comply with age verification and anti-money laundering obligations, jayu9 may request copies of identity documents at the time of registration or prior to processing a withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), passport, or driver's licence. These documents are stored securely and are used solely for verification purposes.

1.3 Financial & Transaction Data

When you make a deposit or withdrawal, jayu9 records the transaction details necessary to process the payment and maintain accurate account records. This includes the payment method used (for example, bKash, Nagad, Rocket, or Upay account number), transaction amounts in Bangladeshi Taka (BDT), transaction timestamps, and transaction reference numbers assigned by the payment provider. jayu9 does not store full payment card numbers — card payments are processed by our PCI-DSS compliant payment partners.

1.4 Usage & Behavioural Data

jayu9 automatically collects certain data about how you use the platform. This includes:

• Pages visited, games played, and betting activity
• Session duration and login timestamps (recorded in Bangladesh Standard Time, UTC+6)
• Device type, operating system, and browser version
• IP address and approximate geographic location (city-level, Bangladesh)
• Referring website or search query, where applicable

This usage data helps jayu9 improve platform performance, personalise your experience, identify technical issues, and fulfil our responsible gaming obligations — for example, by monitoring for signs of problem gambling behaviour.

1.5 Communications Data

When you contact jayu9 customer support by email, live chat, or any other channel, we retain a record of the correspondence, including the content of your messages and any attachments you send. This record is kept to ensure continuity of support and to resolve disputes effectively.

2. How We Use Your Data

jayu9 uses the personal data it collects solely for the purposes described in this section. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

Purpose	Data Used	Legal Basis
Account creation and management	Registration and identity data	Contractual necessity
Age and identity verification	Date of birth, NID / passport copy	Legal obligation
Processing deposits and withdrawals	Financial and transaction data	Contractual necessity
Anti-money laundering monitoring	Transaction data, IP address	Legal obligation
Fraud prevention and platform security	Usage data, device data, IP address	Legitimate interests
Responsible gaming monitoring	Betting activity, session data	Legal obligation / legitimate interests
Customer support and dispute resolution	Communications data, account data	Contractual necessity
Platform performance and improvement	Usage and behavioural data	Legitimate interests
Sending service notifications and account alerts	Email address, mobile number	Contractual necessity
Sending promotional communications (where opted in)	Email address, mobile number	Consent

If at any point you no longer wish to receive promotional communications from jayu9, you may withdraw your consent by contacting support at [email protected]. Withdrawal of consent for marketing communications does not affect the lawfulness of processing carried out before the withdrawal, and will not affect your ability to use the jayu9 platform.

3. Cookies & Tracking Technologies

jayu9 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players navigate the site. A cookie is a small text file placed on your device when you visit jayu9.net. The cookies we use fall into the following categories:

3.1 Strictly Necessary Cookies

These cookies are essential for the jayu9 platform to operate. They enable core functions such as maintaining your login session, storing your account preferences, and ensuring that the platform behaves consistently across pages. Without these cookies, the platform cannot function. They cannot be disabled.

3.2 Performance & Analytics Cookies

These cookies collect anonymised information about how players use jayu9 — for example, which pages are visited most frequently, how long sessions last, and where errors occur. This information is used to improve the platform experience. No personally identifiable information is included in these reports.

3.3 Functional Cookies

These cookies remember choices you make on jayu9 — such as your preferred language or display settings — so that you do not need to re-enter them on each visit. Disabling functional cookies may affect the quality of your experience but will not prevent you from using the platform.

Most browsers allow you to manage or delete cookies through their settings. Please note that deleting strictly necessary cookies may log you out of your account and reset your platform preferences. Refer to your browser's help documentation for instructions on managing cookie settings.

4. Data Sharing & Disclosure

jayu9 does not sell, rent, or trade your personal data to any third party. We may share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

4.1 Payment Service Providers

To process your deposits and withdrawals, jayu9 shares the minimum necessary transaction data with our payment partners — including bKash, Nagad, Rocket, Upay, and card payment processors. These providers are contractually required to handle your data securely and to use it only for the purpose of completing your transaction.

4.2 Identity Verification Partners

Where required for age or identity verification, jayu9 may engage specialist third-party verification services. These partners process your identity documents solely for the purpose of confirming your identity and age, and are bound by strict data processing agreements.

4.3 Legal and Regulatory Authorities

jayu9 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other governmental authorities where required by applicable law or in response to a lawful request. In such cases, jayu9 will disclose only the minimum data required to fulfil the legal obligation and will, where permitted, notify the affected player.

4.4 Business Continuity

In the event of a merger, acquisition, or sale of jayu9's business or assets, personal data held by jayu9 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and the privacy policy applicable to their data following the transaction.

5. Data Retention

jayu9 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below summarises our standard retention periods by data category.

Data Category	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	Legal and regulatory obligation
Identity verification documents	5 years after account closure	Anti-money laundering compliance
Transaction and financial records	5 years from transaction date	Financial record-keeping requirements
Betting and gaming activity logs	3 years from account closure	Dispute resolution and responsible gaming
Customer support communications	3 years from last interaction	Dispute resolution
Usage and behavioural data	13 months on a rolling basis	Platform performance monitoring

Once the applicable retention period has expired, jayu9 will securely delete or anonymise your personal data so that it can no longer be linked to you as an individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and platform improvement purposes.

6. Your Privacy Rights

As a jayu9 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact jayu9 at [email protected]. We will respond to all valid requests within 30 days.

• Right of Access: You have the right to request a copy of the personal data jayu9 holds about you, together with information about how that data is being used.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to Erasure: Subject to legal retention obligations, you have the right to request that jayu9 delete your personal data. Note that we may be required to retain certain data (for example, transaction records) for regulatory reasons even after your account is closed.
• Right to Restrict Processing: In certain circumstances, you have the right to ask jayu9 to restrict the way we process your data — for example, while the accuracy of the data is being disputed.
• Right to Data Portability: You have the right to receive a copy of the personal data you have provided to jayu9 in a structured, machine-readable format, and to request that it be transferred to another service provider where technically feasible.
• Right to Withdraw Consent: Where jayu9 processes your data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: You have the right to object to jayu9 processing your personal data on the basis of legitimate interests, including profiling for responsible gaming purposes, where you believe your fundamental rights override our legitimate interests.

7. Data Security

jayu9 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jayu9's servers.
• Encrypted storage of sensitive account and identity data at rest, using industry-standard encryption algorithms.
• Two-factor authentication (2FA) available for all player accounts, using SMS verification to your registered Bangladesh mobile number.
• Access controls restricting access to personal data on a strict need-to-know basis within the jayu9 team.
• Regular security audits and penetration testing conducted by qualified security professionals to identify and remediate vulnerabilities.
• Incident response procedures that ensure any data security incident is identified, contained, and reported promptly.

While jayu9 maintains robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying jayu9 immediately if you suspect any unauthorised access to your account. jayu9 will never contact you by phone, SMS, or email to ask for your password.

8. Policy Updates & Contact

jayu9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered players by email or via an in-platform notification.

We encourage you to review this Privacy Policy periodically to stay informed about how jayu9 protects your data. Your continued use of the jayu9 platform following any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how jayu9 has handled your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 10 business days.